Privacy Policy May 2026

Privacy Policy

Last Updated: May 2026

This Privacy Policy governs and applies to anyone accessing or using the Kanzi mobile application and any related websites or services (collectively, the "Platform") owned and operated by Kanzi ("we," "us," or "our"). We respect your right to privacy and are committed to protecting the personal information you share with us. This policy explains what information we collect, how we use it, and your rights in relation to it.

1. Information We Collect

We collect personally identifiable information that you voluntarily provide when you use the Platform. This includes information submitted when you create an account, place an order, save a delivery address, or contact our customer care team. Our servers also collect general technical information about your use of the Platform, such as device type and session activity, to help us improve performance and user experience. We do not link technical data to your personal identity.

2. Why We Collect Your Personal Information

We collect and use your personal information for the following purposes:•To create and manage your Kanzi account•To process and fulfill your orders, including coordinating delivery•To send you order confirmations, shipping updates, and status notifications via push notification•To pre-fill your delivery details for a faster checkout experience•To respond to your inquiries and provide customer support•To improve the performance, features, and content of the Platform•To comply with applicable legal obligations

3. Your Consent

By creating an account and using the Kanzi Platform, you consent to the collection and use of your personal information as described in this policy. Where we require your consent for a specific purpose, such as sending you promotional communications, we will request it separately and you may withdraw it at any time.

4. How We Store and Protect Your Information

We take all reasonable steps to keep your personal information secure. Your data is stored in encrypted databases and protected using industry-standard security practices, including secure server authentication and data encryption during transmission. While we apply best practices to safeguard your information, no system can guarantee absolute security. In the event of a security breach that may affect your personal information, we will notify you promptly and take all necessary steps to address the situation.We retain your personal information for as long as your account is active or as required to fulfill the purposes described in this policy, or as required by law.

5. How We Share Your Information

Kanzi does not sell, rent, or trade your personal information to any third party for their own promotional purposes. We may share your information only in the following limited circumstances:•Service providers: We work with trusted third parties to process payments, fulfill and deliver orders, and operate our platform (including Shopify for order management). These parties are contractually bound to use your information only to perform services on our behalf.•Legal requirements: We may disclose your information if required by law, court order, or governmental authority, or where we believe disclosure is necessary to protect our rights or the safety of others.•Business transfers: In the event of a merger, acquisition, or sale of assets, your information may be transferred to the successor entity. We will notify you of any such change via a notice on the Platform.

6. Push Notifications

If you grant permission, the Kanzi app will send you push notifications related to your orders — including order confirmation, shipping updates, and cancellation notices. You may disable push notifications at any time through your device settings. Disabling notifications will not affect your ability to use the app or view your order history.

7. Third-Party Links

The Platform may contain links to third-party websites or services. We are not responsible for the privacy practices or content of those sites. We encourage you to review the privacy policy of any third-party site you visit.

8. Children

The Kanzi Platform is intended for users who are 13 years of age and older. We do not knowingly collect personal information from children under the age of 13. If we become aware that we have collected information from a child under 13 without parental consent, we will delete it promptly.

9. Your Rights

You have the right to access, correct, or request deletion of the personal information we hold about you. To exercise any of these rights, please contact us using the details below. We will verify your identity before processing your request and respond within a reasonable timeframe.

10. Changes to This Privacy Policy

We reserve the right to update this Privacy Policy at any time. Any changes will be reflected on this page with an updated "Last Updated" date. Your continued use of the Platform after any changes constitutes your acceptance of the revised policy.